You’ve probably heard plenty of anecdotes about the benefits of Voice over IP, and you know that many organizations have already made the switch. But if you’re thinking about upgrading from a traditional phone system to VoIP, then anecdotes are not enough – you need cold, hard facts to build your business case.
In the past, most workers clocked in at a set time each morning, spent the day in the office, and clocked off again in the evening. The routine was the same, day after day. For the few workers who needed to travel, options for keeping in touch with the main office were limited. Solutions like forwarding their desk-phone to a mobile number, or activating an ‘out of office’ email message, were cumbersome and inefficient.
In the world of VoIP, there’s no shortage of interesting stories making the news each week. At SpectrumVoIP, we like to stay informed about the latest developments and share our insights with our clients and partners. This is our voip news roundup for October 2017, in which we summarize the top headlines that grabbed our attention over the past month.
Computer Telephony Integration refers to technology that enables computers and telephones to interact with one another. CTI is used extensively in contact centers to improve productivity and deliver a better customer experience.
Broadband refers to always-on Internet connections that can transport multiple signals and traffic types at high speeds. ‘Broad band’ literally means the network can handle a wide band of frequencies. The broader (or wider) the bandwidth, the more information can be transmitted. Broadband Internet is now ubiquitous, with the older and slower dial-up-modem technology becoming obsolete over the past decade.
In the world of IT, a ‘switch’ can refer to two completely different pieces of technology. It can mean either a network switch or a telecoms switch. This article describes the key characteristics of each type of switch.
A telephone system is a critical piece of infrastructure for any modern organization. It connects your business to the outside world and enables employees to communicate effectively with each other and with external clients and partners.
In the world of VoIP, there’s no shortage of interesting stories making the voip news each week. At SpectrumVoIP, we like to keep ourselves informed about the latest developments and share our insights with our clients and partners. This is our news roundup for September 2017, in which we summarize the top headlines that grabbed our attention over the past month.
E911 is short for ‘Enhanced 911’. It’s a system used within the USA to provide emergency services to callers who dial 911 from wireless and IP phones. The original 911 service was first established in 1968, and support was extended to wireless and VoIP phones in 2005.