John Crawford

John Crawford

Recent Posts

Compelling Voice over IP Statistics to Build Your Business Case

[fa icon="calendar'] Nov 13, 2017 11:42:39 AM / by John Crawford

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You’ve probably heard plenty of anecdotes about the benefits of Voice over IP, and you know that many organizations have already made the switch. But if you’re thinking about upgrading from a traditional phone system to VoIP, then anecdotes are not enough – you need cold, hard facts to build your business case.

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How Mobile VoIP Can Boost the Productivity of Your Workforce

[fa icon="calendar'] Oct 30, 2017 9:14:00 AM / by John Crawford

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In the past, most workers clocked in at a set time each morning, spent the day in the office, and clocked off again in the evening. The routine was the same, day after day. For the few workers who needed to travel, options for keeping in touch with the main office were limited. Solutions like forwarding their desk-phone to a mobile number, or activating an ‘out of office’ email message, were cumbersome and inefficient.

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SpectrumVoIP News Roundup: Top Stories for October 2017

[fa icon="calendar'] Oct 26, 2017 10:03:00 AM / by John Crawford posted in VoIP News Roundup

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In the world of VoIP, there’s no shortage of interesting stories making the news each week. At SpectrumVoIP, we like to stay informed about the latest developments and share our insights with our clients and partners. This is our voip news roundup for October 2017, in which we summarize the top headlines that grabbed our attention over the past month.

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What is CTI (Computer Telephony Integration)

[fa icon="calendar'] Oct 16, 2017 12:31:13 PM / by John Crawford posted in Glossary

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Computer Telephony Integration refers to technology that enables computers and telephones to interact with one another. CTI is used extensively in contact centers to improve productivity and deliver a better customer experience.

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What is Broadband and how is it Delivered?

[fa icon="calendar'] Oct 10, 2017 10:03:00 AM / by John Crawford posted in Glossary

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Broadband refers to always-on Internet connections that can transport multiple signals and traffic types at high speeds. ‘Broad band’ literally means the network can handle a wide band of frequencies. The broader (or wider) the bandwidth, the more information can be transmitted. Broadband Internet is now ubiquitous, with the older and slower dial-up-modem technology becoming obsolete over the past decade.

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SpectrumVoIP: What is a Switch?

[fa icon="calendar'] Oct 3, 2017 10:02:00 AM / by John Crawford posted in Glossary

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In the world of IT, a ‘switch’ can refer to two completely different pieces of technology. It can mean either a network switch or a telecoms switch. This article describes the key characteristics of each type of switch.

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What’s the difference between a Key System and a PBX?

[fa icon="calendar'] Sep 29, 2017 3:00:00 PM / by John Crawford posted in Glossary

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A telephone system is a critical piece of infrastructure for any modern organization. It connects your business to the outside world and enables employees to communicate effectively with each other and with external clients and partners.

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SpectrumVoIP Monthly VoIP News Roundup: Top Stories for September 2017

[fa icon="calendar'] Sep 27, 2017 10:09:00 AM / by John Crawford

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In the world of VoIP, there’s no shortage of interesting stories making the voip news each week. At SpectrumVoIP, we like to keep ourselves informed about the latest developments and share our insights with our clients and partners. This is our news roundup for September 2017, in which we summarize the top headlines that grabbed our attention over the past month.

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What is DTMF and How Does it Work in a VoIP Environment?

[fa icon="calendar'] Sep 21, 2017 4:33:52 PM / by John Crawford posted in Glossary

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What is E911 and How Does it Work for VoIP Calls?

[fa icon="calendar'] Sep 20, 2017 9:15:00 AM / by John Crawford

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E911 is short for ‘Enhanced 911’. It’s a system used within the USA to provide emergency services to callers who dial 911 from wireless and IP phones. The original 911 service was first established in 1968, and support was extended to wireless and VoIP phones in 2005.

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VoIP Dictionary
Technical glossary of terms defined in one simple dictionary. 

VoIP Dictionary