2017 Lineup: VoIP Technology, Tools and Trends

[fa icon="calendar'] Oct 5, 2017 9:24:00 AM / by Patricia Ruffio posted in Benefits of VoIP

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VoIP has become a familiar term and tool in global businesses. So much so that like Big Data and the cloud, it’s becoming a term you cannot escape.

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SpectrumVoIP: What is a Switch?

[fa icon="calendar'] Oct 3, 2017 10:02:00 AM / by John Crawford posted in Glossary

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In the world of IT, a ‘switch’ can refer to two completely different pieces of technology. It can mean either a network switch or a telecoms switch. This article describes the key characteristics of each type of switch.

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What’s the difference between a Key System and a PBX?

[fa icon="calendar'] Sep 29, 2017 3:00:00 PM / by John Crawford posted in Glossary

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A telephone system is a critical piece of infrastructure for any modern organization. It connects your business to the outside world and enables employees to communicate effectively with each other and with external clients and partners.

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SpectrumVoIP Monthly VoIP News Roundup: Top Stories for September 2017

[fa icon="calendar'] Sep 27, 2017 10:09:00 AM / by John Crawford

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In the world of VoIP, there’s no shortage of interesting stories making the voip news each week. At SpectrumVoIP, we like to keep ourselves informed about the latest developments and share our insights with our clients and partners. This is our news roundup for September 2017, in which we summarize the top headlines that grabbed our attention over the past month.

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What is DTMF and How Does it Work in a VoIP Environment?

[fa icon="calendar'] Sep 21, 2017 4:33:52 PM / by John Crawford posted in Glossary

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What is E911 and How Does it Work for VoIP Calls?

[fa icon="calendar'] Sep 20, 2017 9:15:00 AM / by John Crawford

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E911 is short for ‘Enhanced 911’. It’s a system used within the USA to provide emergency services to callers who dial 911 from wireless and IP phones. The original 911 service was first established in 1968, and support was extended to wireless and VoIP phones in 2005.

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What is a Codec? G.729 vs. G.711

[fa icon="calendar'] Sep 12, 2017 11:57:50 AM / by John Crawford posted in Glossary

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The word ‘codec’ has two meanings in the technology world.

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An Insider's Guide to the Conference Bridge

[fa icon="calendar'] Sep 7, 2017 9:00:00 AM / by John Crawford posted in Glossary

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What is Call Park and How Can it Improve Customer Service?

[fa icon="calendar'] Sep 5, 2017 12:10:25 PM / by John Crawford posted in Glossary

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The SpectrumVoIP Call Park feature lets you place a call on hold and ‘park’ it in the cloud, freeing up your phone and allowing the call to be picked up on a different extension by another employee. This is a useful feature for minimizing caller hold times and improving customer service.

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What is POE (Power Over Ethernet) and How Does it Work?

[fa icon="calendar'] Aug 30, 2017 10:03:00 AM / by John Crawford posted in Quality of Service, Glossary

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Power Over Ethernet is a technology that enables electrical current to be transmitted over standard Ethernet network cables rather than traditional power cords. POE is a convenient way to supply power to devices like VoIP phones, security cameras and RFID readers, without having to install dedicated electrical wiring.

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