Computer Telephony Integration refers to technology that enables computers and telephones to interact with one another. CTI is used extensively in contact centers to improve productivity and deliver a better customer experience.
Broadband refers to always-on Internet connections that can transport multiple signals and traffic types at high speeds. ‘Broad band’ literally means the network can handle a wide band of frequencies. The broader (or wider) the bandwidth, the more information can be transmitted. Broadband Internet is now ubiquitous, with the older and slower dial-up-modem technology becoming obsolete over the past decade.
In the world of IT, a ‘switch’ can refer to two completely different pieces of technology. It can mean either a network switch or a telecoms switch. This article describes the key characteristics of each type of switch.
A telephone system is a critical piece of infrastructure for any modern organization. It connects your business to the outside world and enables employees to communicate effectively with each other and with external clients and partners.
The word ‘codec’ has two meanings in the technology world.
The SpectrumVoIP Call Park feature lets you place a call on hold and ‘park’ it in the cloud, freeing up your phone and allowing the call to be picked up on a different extension by another employee. This is a useful feature for minimizing caller hold times and improving customer service.
Power Over Ethernet is a technology that enables electrical current to be transmitted over standard Ethernet network cables rather than traditional power cords. POE is a convenient way to supply power to devices like VoIP phones, security cameras and RFID readers, without having to install dedicated electrical wiring.
QoS (Quality of Service) describes a concept whereby data bandwidth and error rates can be measured, improved and guaranteed. QoS is especially important to real-time traffic like voice and streaming multimedia, where any data loss or delay would result in unacceptable audio or image quality. Delivering sufficient QoS is an essential aspect of modern IP networks.