What is CTI (Computer Telephony Integration)

[fa icon="calendar'] Oct 16, 2017 12:31:13 PM / by John Crawford posted in Glossary

[fa icon="comment"] 0 Comments

Computer Telephony Integration refers to technology that enables computers and telephones to interact with one another. CTI is used extensively in contact centers to improve productivity and deliver a better customer experience.

Read More [fa icon="long-arrow-right"]

What is Broadband and how is it Delivered?

[fa icon="calendar'] Oct 10, 2017 10:03:00 AM / by John Crawford posted in Glossary

[fa icon="comment"] 0 Comments

Broadband refers to always-on Internet connections that can transport multiple signals and traffic types at high speeds. ‘Broad band’ literally means the network can handle a wide band of frequencies. The broader (or wider) the bandwidth, the more information can be transmitted. Broadband Internet is now ubiquitous, with the older and slower dial-up-modem technology becoming obsolete over the past decade.

Read More [fa icon="long-arrow-right"]

SpectrumVoIP: What is a Switch?

[fa icon="calendar'] Oct 3, 2017 10:02:00 AM / by John Crawford posted in Glossary

[fa icon="comment"] 0 Comments

In the world of IT, a ‘switch’ can refer to two completely different pieces of technology. It can mean either a network switch or a telecoms switch. This article describes the key characteristics of each type of switch.

Read More [fa icon="long-arrow-right"]

What’s the difference between a Key System and a PBX?

[fa icon="calendar'] Sep 29, 2017 3:00:00 PM / by John Crawford posted in Glossary

[fa icon="comment"] 0 Comments

A telephone system is a critical piece of infrastructure for any modern organization. It connects your business to the outside world and enables employees to communicate effectively with each other and with external clients and partners.

Read More [fa icon="long-arrow-right"]

What is DTMF and How Does it Work in a VoIP Environment?

[fa icon="calendar'] Sep 21, 2017 4:33:52 PM / by John Crawford posted in Glossary

[fa icon="comment"] 0 Comments

 

Read More [fa icon="long-arrow-right"]

What is a Codec? G.729 vs. G.711

[fa icon="calendar'] Sep 12, 2017 11:57:50 AM / by John Crawford posted in Glossary

[fa icon="comment"] 0 Comments

The word ‘codec’ has two meanings in the technology world.

Read More [fa icon="long-arrow-right"]

An Insider's Guide to the Conference Bridge

[fa icon="calendar'] Sep 7, 2017 9:00:00 AM / by John Crawford posted in Glossary

[fa icon="comment"] 0 Comments

 

Read More [fa icon="long-arrow-right"]

What is Call Park and How Can it Improve Customer Service?

[fa icon="calendar'] Sep 5, 2017 12:10:25 PM / by John Crawford posted in Glossary

[fa icon="comment"] 0 Comments

The SpectrumVoIP Call Park feature lets you place a call on hold and ‘park’ it in the cloud, freeing up your phone and allowing the call to be picked up on a different extension by another employee. This is a useful feature for minimizing caller hold times and improving customer service.

Read More [fa icon="long-arrow-right"]

What is POE (Power Over Ethernet) and How Does it Work?

[fa icon="calendar'] Aug 30, 2017 10:03:00 AM / by John Crawford posted in Quality of Service, Glossary

[fa icon="comment"] 0 Comments

Power Over Ethernet is a technology that enables electrical current to be transmitted over standard Ethernet network cables rather than traditional power cords. POE is a convenient way to supply power to devices like VoIP phones, security cameras and RFID readers, without having to install dedicated electrical wiring.

Read More [fa icon="long-arrow-right"]

What is QoS and how does it enhance your call quality?

[fa icon="calendar'] Aug 28, 2017 11:53:11 AM / by John Crawford posted in Quality of Service, Glossary

[fa icon="comment"] 0 Comments

QoS (Quality of Service) describes a concept whereby data bandwidth and error rates can be measured, improved and guaranteed. QoS is especially important to real-time traffic like voice and streaming multimedia, where any data loss or delay would result in unacceptable audio or image quality. Delivering sufficient QoS is an essential aspect of modern IP networks.

Read More [fa icon="long-arrow-right"]

Subscribe to Email Updates

Recent Posts

 
VoIP Dictionary
Technical glossary of terms defined in one simple dictionary. 

VoIP Dictionary